Just had to cancel a trip to New York with my sister Wendy at the last minute because her fiance is back in the hospital with a neutropenic fever following his chemotherapy. We had reservations at the Mercer Hotel in SoHo, which I was excited about, as well as the chance to connect with our friends Jenny, Scott, and Theresa. And this is just a great time of year in New York with all the Christmas decorations and great department store window displays and the tree at Rockefeller Center. I had made our hotel reservation through Tablet Hotels, which we’ve had good experiences with in the past (The Clift in San Francisco, Chambers and the SoHo Grand in New York, Hotel Aleph in Rome, etc.). Their website wasn’t happy with my attempt to cancel, even though I was within the “before noon the day before check in” window on the cancellation policy. I sent an email to customer service explaining the situation and received a quick, helpful, and friendly email response taking care of the cancellation. Another positive experience with Tablet Hotels. I highly recommend using them.